RETURNS, EXCHANGES OR CANCELLATIONS
Considering the nature of our products, we generally do not accept returns or exchanges. Indeed, food products can only be returned or exchanged if they have been received damaged.
In the case of a non-food product, you have thirty (30) days following receipt of your order to return or exchange an item provided that the merchandise is in its original condition, i.e. unused and in its original undamaged packaging with all accessories, parts and manuals originally provided. The 30-day period also applies to claim a replacement in the case of damaged or defective merchandise received. If more than 30 days have elapsed, we unfortunately cannot offer a refund or exchange.
Please note that certain types of products cannot be returned. Perishable goods such as food products can only be returned if they have been received damaged. See below for conditions and procedure for refund or exchange.
Other items that cannot be returned:
Items in liquidation
Making a claim
For any return or claim, for example if upon receipt of the goods you notice a breakage or any problem with the goods, please first notify us as soon as possible using one of the means below:
By email: email@example.com
By mail: 128 rue la Boétie, 75008, Paris, France
Make sure you leave us your complete contact information so that we can contact you for further information.
In the event that you receive a damaged or defective product, we advise you to take and send us a photo to facilitate the processing of your claim.
To make any return or claim, you must present us with a receipt or proof of purchase.
In addition, please note that :
- This policy does not apply to products that have been used.
- Shipping and handling fees are not refundable. Only the price of the item, including taxes, is refundable.
- In the case of an exchange, the price differences between the exchanged item and the replacement product are at the customer's expense.
- We do not assume any responsibility for loss, theft or damage incurred during a return.
In store or remote
Any complaint can be made remotely. If you choose to do this remotely, here are the conditions that will apply.
Refunds or exchange (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your request.
If your request is approved and a refund is granted, a credit will automatically be applied to your credit card or original method of payment within 5 days.
In the case of an exchange, the replacement item will be shipped to you within 5 days.
Late or Missing Refunds (if applicable)
- If you have not yet received your refund, please check your bank account again first.
- Then contact your credit card company, as there may be a delay before your refund is officially posted.
- Then contact your bank. There is often a processing time required before a refund is posted.
- If after completing all of these steps, you still have not received your refund, please contact us at firstname.lastname@example.org.
If the item to be returned was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal in value to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift-giver preferred to receive the item first and give it to you later, we will send a refund to the gift-giver and they will know that you have returned the item.
To return a product, you must send it by mail to : 128 rue la Boétie, 75008, Paris, France.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from the refund.
Depending on where you live, the time required to receive your exchanged product may vary.
If you are shipping an item valued at more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.
It is not possible to cancel your order once the transaction has been completed. You will therefore have to return it to obtain a refund (in the case of a product eligible for a refund).
Returning a product shipped to the wrong address
La Poste will attempt to deliver all parcels. However, if it is unable to deliver the item, the package will be returned to the original address on the shipping label.
A customer service representative will then contact you to validate if you wish to cancel or receive your order. Your shipping information will then be validated and you will be responsible for the cost of reshipping your order.